The role of a Digital Customer Experience Consultant has never been more crucial. 

The convergence of technology and consumer expectations has reshaped how businesses engage with their audiences.

 In this #Seochat, experts from various corners of the digital world came together to explain why the digital customer experience matters and how it can transform your online presence.

See their feedback below:

A1: Digital customer experience can guide your content creation efforts. By understanding your target audience’s preferences, pain points, and needs, you can create high-quality, relevant content that resonates with your audience.


A1: It helps you identify what content to produce,
terms to target, what is a priority or not,
what needs/wants there are etc.

Proper research exposes T/MoF / S/MoJ opportunities,
giving opportunity for awareness, reach, trust etc.

Darth Autocrat 

Positive digital customer experiences foster trust and encourage visitors to spend more time on your site, signaling search engines that your content is credible, ultimately boosting SEO rankings.

Olena Prokhoda

A2: Personally – I see the prospect pool in various slices/sections. Issue Aware/Unaware Brand Aware/Unaware Product/Service Aware/Unaware Brand Trusting/Untrusting Active/Passive Immediate/Delayed Cold/Warm/Hot Eligible/Ineligible

Olena Prokhoda

A2: Consumer customers – individuals that purchase products or services for personal use or consumption. Business customers – companies that purchase products or services to support their operations, production, or resell.

Olena Prokhoda

A2: #FunFact There are far more people that Do Not Know what your product is called than customers that do. Customer type 1 – Those who know about the product or service and look for it in search. Customer type 2 – Those who do not know about the product or service until they discover it. (A touchpoint) How do you engage type 2? What do they call the product or service? What do they describe it as? Do they know they need it? Do they know they want it? How will it make their lives better? Why do they want it?

Nigel T Packer

A3: Customer personas are how you decide what are relevant keywords to target for your SEO campaign.


A3: Customer personas are fictional representations of your ideal customers based on thorough research on your potential customers.


A3: Often – a waste of time. That’s not a fault with the concept of persona’s, it’s a statement on how the majority are generated/used. To often, businesses/teams focus on the shallow/immediate “personal” details, rather than the deeper representative points.

Darth Autocrat

A4: Customer personas can uncover the specific words and phrases your audience uses when searching for solutions. Incorporating these terms into your keyphrase list ensures your content matches their search intent.


A4: Customer personas include demographic information including location, age, and household economic data.

They also help explain why and how customers buy.

Thus, they identify the related words to include in your keyword phrases.


A4: By utilising language that suits that audience. How they search, what level of language they use, whether it’s industry terms or laypersons etc. Though G may group and synonymise, if you use a phrase that matches the query, you usually do better

Darth Autocrat (Lyndon NA)

A5: You can start with content marketing. Try creating blogs and articles tailored to their needs to educate and provide value. By positioning your brand as a trusted resource, you can attract and engage customers who are seeking solutions to their problems.


A5: Talking to the PPC team can help here. What trends have they noticed? With this data, expand your reach by targeting keyword suggestions you would have not otherwise considered. This how to find users that have never heard of you before.


A5: “Omni-presence” By being seen – where/when they go. This can be ads, leaflets, billboards, radio, sponsorships etc., being an active member in communities, forums, social groups, guest posts, roundups, native ads (edverts/advertorials etc.).

Darth Autocrat

A6: The same as “funnel” stages etc., it helps you identify different content topics and formats that are of use and interest to prospects – at that time/stage. The more you satisfy them early on, the more trust you can build, and the warmer they become.

Darth Autocrat

A6: It helps you plan your content strategy more effectively. You can create and optimize content that guides users through their decision-making process, from informative blog posts to product comparisons and case studies for the consideration stage


A6: Bcz it will help you to understand the ways to optimize your website’s content strategy in a proper manner. Now, what’s better than good content in SEO!

Karan Morwani

A7: Humans first always. Content optimization does not need to obviously game the search engines. If customers notice you’re optimizing for SEO, you’re doing it wrong.


A7: In most cases – both. If you are using SEO as a channel – then you need content that is of interest to searchers. But, depending on the nature of the business/market, not all content is likely SE suitable, or viable for higher rankings.

Darth Autocrat 

A7: When a potential customer uses search their first touchpoint are the 10 search results on the home page. Humans will be reading the title and description not an algorithm. Write the title for humans, write everything for humans, they will be the ones making the purchase

Nigel T Packer

A8: Getting off the bus! LOL More seriously – I’m pushing myself to move to tools/scripts/services rather than working as white label for agencies or individuals. Eventually, I want to disturb every sub-market the Digital Marketing field has 😀

Darth Autocrat

A8: Preparing content strategy and building relevant backlinks.

Karan Morwani

A8: Use the technology available to make your work easier such as the service provided by Always remember that a human will make the purchase, so put the human element into your research and analysis.

Nigel T Packer

Here’s an overview of the lessons that can be learned from this week’s #Seochat: 

1.) Understanding Your Audience: As VirtuDesk aptly points out, digital customer experience is not just a buzzword; it’s a compass for your content creation efforts. 
Here’s an overview of the lessons that can be learned from the expert’s feedback in this week’s #Seochat: 

1.) Understanding Your Audience: As VirtuDesk aptly points out, digital customer experience is not just a buzzword; it’s a compass for your content creation efforts. 

By delving deep into your target audience’s preferences, pain points, and needs, you unlock the power to create high-quality, relevant content that resonates with your readers. 

Proper research reveals opportunities for awareness, trust-building, and conversions.

2.) The Trust Factor:

Trust is a currency in the digital world, and as Darth Autocrat emphasizes, positive digital customer experiences foster trust. 

When visitors spend more time on your site, search engines take notice, boosting your SEO rankings. 

This trust is the bedrock upon which your online success is built.

3.) Understanding Your Audience Segments

Olena Prokhoda’s breakdown of customer types, from the Issue Aware to the Eligible, highlights the importance of segmenting your audience. 

It’s not just about knowing your customers; it’s about understanding their unique journey and addressing their needs.

4.) The Power of Personas

Sweepsify and Darth Autocrat delve into the concept of customer personas. 

When customer personas are created correctly, they guide your SEO campaign, effectively helping you target relevant keywords. 

They’re not just about demographics; they’re about understanding how and why customers make buying decisions uncovering the words and phrases they use when searching for solutions.

5.) Content Marketing as a Solution

VirtuDesk suggests that one way to engage customers is through content marketing. 

Creating blogs and articles tailored to your audience’s needs positions your brand as a trusted resource.

 You can attract and engage customers actively seeking answers by providing value and solutions.

6.) Expanding Your Reach

Sweepsify advises collaborating with the PPC team to uncover keyword trends you might have missed. 

This data-driven approach allows you to target new keywords, reaching users who have never heard of your brand.

7.) Content Strategy and the Customer Journey

Darth Autocrat underscores that personas help identify different content topics and formats relevant to prospects at various stages of the buying journey. 

This tailored approach satisfies users early on and builds trust, nurturing leads into warm prospects.

8.) Balancing SEO and User Experience

While optimizing for SEO is crucial, Sweepsify reminds us that it should never be at the user’s expense. 

Ultimately, humans are the ones making purchase decisions, and if they detect that you’re optimizing solely for search engines, you’re missing the mark.

9.) The Future of Digital Customer Experience Consulting

As our experts look to the future, they see a field ripe for disruption and innovation.

Darth Autocrat envisions moving towards tools and services to amplify digital marketing efforts. 

Meanwhile, Karan Motwani highlights the importance of using technology, like the services offered by, to enhance research and analysis while always keeping the human element in mind.


In summary, this insightful #Seochat discussion has underscored the immense significance of digital customer experience in shaping content creation strategies.

The experts unanimously agree that understanding your audience’s needs, preferences, and pain points is the cornerstone of effective content creation.

As highlighted by Darth Autocrat, this knowledge guides your content strategy and builds trust, ultimately boosting SEO rankings.

Additionally, the conversation emphasizes the importance of balancing SEO optimization and user experience.

While SEO is crucial, it should seamlessly blend with content crafted primarily for human consumption.

This alignment ensures that customers, not algorithms, remain the primary focus, enhancing the overall digital customer experience.

In a rapidly evolving digital landscape, these insights are a compass for content creators and digital marketers looking to thrive.